Out of Warranty Products
- All the repairs are handled through the RMA Portal.
- Please login/register and open an RMA request. Once we receive your request, someone will contact you to arrange all the details.
- If you need help navigating the RMA Portal do not hesitate to contact Nora Clark @ 724-873-8100 ext. 157 / firstname.lastname@example.org
- You can purchase Support Hours at any time by visiting the RMA Portal. They are valid for one year and are charged at $200 USD/hour (minimum 5 hours purchase).
- You can top up your Support Hours at any time and their validity will be automatically extended. You will be automatically notified of any changes regarding your Support Hours.
- If you need help requesting Support Hours through the RMA Portal do not hesitate to contact Nora Clark @ 724-873-8100 ext. 157 / email@example.com
- For phone/email support you can contact us at 905-564-9222 or firstname.lastname@example.org.
- To avoid unnecessary delays please make sure you have available Support Hours.
- After hours requests will be served promptly the next business day. [In some cases, you can request the availability of a qualified “field services support technician” to be contacted directly after normal business hours, to help you analyze / troubleshoot your system problem. The availability of a support technician may vary from time to time. The “weighting” of your support hours may vary depending on the time of day you want support.]
- Service hours: 10:00 AM – 6:00 PM EST